Frequently Asked Questions

Your complete guide to HPE Engage & Grow

HPE Engage & Grow at a glance

HPE Engage & Grow is an automated channel incentive program that rewards the sales teams of HPE distributors and resellers via Bonus Points for selling eligible HPE products & solutions and completing trainings.

These Bonus Points are converted into real monetary value that you can actually spend!

HPE E&G is a worldwide program, where we cover more than 100 countries across EMEA & APAC.

In APAC, HPE E&G is divided into 4 key geographic regions - ASEAN Economic Community, Global Emerging Markets, Asia Pacific, South Pacific, with over 20 participating countries.

Here’s how to be an eligible HPE E&G partner in APAC:

  1. The company you registered in must be in eligible countries* and partnership tiers (Distributor and Reseller - Platinum, Gold, Silver and Business Partner, Proximity)
  2. You must sell eligible HPE products and solutions
  3. You must have a HPE Partner Ready Portal (HPE PRP) account
  4. You must be authorised to accept the HPE ENGAGE & GROW Terms and Conditions on behalf of their company

*View the full list of eligible countries here.

For rest of the regions, click here to check how you can participate.

To access HPE Engage & Grow (E&G), you must have an existing HPE Partner Ready Portal (PRP) account.

If you do not have an existing HPE PRP:

  1. Go to https://partner.hpe.com and click on ‘Register’ to access the registration form.
  2. Enter your work email with your company domain. A confirmation code will be sent to you from registration@hpe.com.
  3. Enter the confirmation code on the webpage and click ‘Continue’. Follow the instructions to complete your registration.

Once you have an HPE PRP account, you can proceed to create an HPE E&G account.

  1. Go to https://apac.engageandgrow.hpe.com, click on the "Reseller/Distributor login" button and login using your HPE PRP Credentials.
  2. On the HPE E&G registration form, check that your pre-filled information is accurate and fill in the rest of your details.
  3. Accept the Terms of Service and click "Submit"

Click for a visual representation.

The PPID is the legacy unique identifier for each HPE partner that has an existing sales transaction with HPE. HPE ENGAGE & GROW is still using the PPID to identify sales transactions to the partner. The ID typically contains alphanumeric characters, for example: 3-0AOC8-1.

The Party ID is the new unique identifier for each HPE partner and can be found on your HPE PRP account profile. The ID typically contains 10-digit numeric characters, for example: 1000012345

Yes, we are committed to protecting your personal data in compliance with our HPE Privacy Policy. For detailed information, you may view our privacy policy here.

HPE Engage & Grow at a glance

‘Bonus Points’ is a virtual HPE E&G program currency which can be converted into real value via any of the 2 ways*: HPE E&G Rewards Card or Rewards Catalogue.

* You can view the eligible rewards mode corresponding to your profile once you register and log in to the portal.

Eligible HPE E&G resellers can earn Bonus Points (BPs) in three ways.

  1. By selling HPE products and services through authorized HPE Distributors, with points earned through Base Program, regular and local incentives, regular and local incentives, depending on the region. These BPs accumulate each quarter and are awarded at the end.
  2. By completing available HPE and HPE Alliance & Technology partner trainings and quizzes, resellers earn BPs immediately that are transferable to a HPE E&G Rewards card.
  3. By participating in special campaigns with unique rules, where claims must be submitted manually on the HPE E&G portal.

Top sales representatives also have the exclusive opportunity to join the HPE E&G Top Achievers Club, and win tickets for an overseas experience.

Bonus Points are automatically calculated based on eligible HPE Products & Services sold, completed trainings and special campaigns that come with special rules & actions.

Register and login to your HPE E&G portal for more information.

Yes the Bonus Points do expire at the end of each incentive period (usually quarter), so do keep a lookout for the program announcement. Both the company admin and sales representatives have a 4-6 weeks period to complete the allocation and redemption of BPs. Once the period ends, the BPs will expire.

HPE Engage & Grow at a glance

There are 2 ways to redeem the Bonus Points (BPs), depending on the country and/or company that you registered in.

  1. HPE E&G Rewards Card: You will receive BPs allocated by your company admin into your account, in which you have to transfer into your HPE E&G Rewards Card (USD).
  2. Rewards Catalogue: You can redeem BPs for rewards such as local digital gift cards or vouchers from a specially curated catalogue. Redeemed gift cards include Amazon, Grab, Klook, IKEA, Shell and more, and available rewards are unique to each participating country.

You can use on any global merchants that accept VISA, both online and in physical stores.

If you love to dine at your preferred restaurant or shop at your favorite store, you will need a physical HPE E&G Rewards Card.

HPE Engage & Grow at a glance

To access the mobile app, you must have an existing HPE Partner Ready Portal (PRP) account and an HPE Engage & Grow account. Then, simply login with your HPE PRP credentials.

Yes, our mobile app is available for both Android and iOS devices. You can download the app from the Google Play Store (for Android) or the Apple App Store (for iOS). Simply search for HPE Engage & Grow app and follow the prompts to install it on your device.

Yes, you can log in to your account on multiple devices with your registered HPE Partner Ready Portal credentials. Whether you’re using your phone, tablet, or laptop, your Bonus points, sales transaction and profile information will sync seamlessly across all devices.

Please close the app and then try opening it again. If this does not work, please uninstall and then reinstall it. If you are still facing technical difficulties, please email our customer service team here with the screenshot of your error.

We work hard to make our app as stable as possible. Sometimes the app can crash due to lack of connectivity or other processes running on your device. To help us improve, we ask that you send us any crash reports. If you find that the app crashes regularly, we suggest you uninstall and re-install the app on your device.

Please note that our Terms and Conditions are subject to change at any time. For the most up-to-date information or if you have any questions, feel free to contact us directly at https://support.hpereward.com.